First of all, I didn't receive any benefit from this shop. This is absolutely the best auto repair shop in Houston, and perhaps even in the entire US! After a costly experience at a branded dealer's service center, I became very cautious about where to take my car for repairs. Today, I drove for almost an hour, even took a wrong turn, and finally arrived at this highly-rated repair shop. It was a wise decision! I was greeted by a strapping Texan named Anthony, who patiently listened to my broken English as I described the issues with my car. I opted for a comprehensive inspection of my vehicle, which took about an hour and a half. They check it really carefully! In the end, the owner named Brian even test drove my car personally to ensure it was problem-free. They are genuinely nice people, vastly different from the poor experiences I've had with service advisors at some branded dealer service centers. This shop doesn’t push unnecessary services; they simply aim to maintain cars well for their customers. The charges were very fair, reasonable, and transparent. After the inspection, they provided a detailed 15-page report. Anthony and the owner took the time to thoroughly explain the findings and alleviated any concerns I had—my car had no issues (they had every opportunity to claim otherwise and suggest additional services, but they didn’t). Additionally, the shop is immaculately clean! The waiting area offers great coffee and various snacks, including a children’s play area. The restroom even stocks feminine and baby products. Their humane care truly shows they put their hearts into running this repair shop! I am thrilled that Houston has such honest repair shops and businessmen. I will definitely establish a long-term relationship with them and recommend them to my friends.